Disgusting Service

<p>I wouldnt recommend anyone to fly Air France, (I will never fly Air France again)the staff are rude,aggorant and poorly trained. On the 22 August 2016 I flew from Birmingham UK to South Africa on Air France flight AF1565 & AF900A. At 14H11 on the 22 Aug I was advised that my connecting flight AF900A from Paris to JHB was delayed by 10 hours. I phoned Air France customer help and was advised no other flight available and should report to Air France Birmingham Aiport customer services. On arrival at the airport customer services advised as no other flights avaiable I should still take flight AF1565 to Paris and report to Air France customer service for accommodation assistance. I did advise I didnt have a Shengen Visa for my South African Passport, she stated its not a problem as there is an Hotel on the Aiport. I take flight AF1565 to Paris, on landing we are first stuck in the plane for half an hour as the Aiport gate is jammed. Once that is sorted I report to Air france for accommodation assistance, they request my Visa, I explained I dont have one and Air France Birmingham stated there is an Hotel on the Airport. Once he heard I didnt have a vise his attitude changed, he became rude, I was now treated like a ********, he stated that there is no Hotel and I escorted to an holding area where I was told to stay the night, there where not enought chairs for everyone which left many sitting on the floor, some with small children, no food or refreshments offered. All complaints fell on deaf ears. There I sat from 23H00 till 06H00 the following morning before I could go through security and managed to buy some food and coffee while waiting for my 09H30 flight. Never in my years of flying many Air lines to many destinations have I ever had such poor service or treated so badly. Never again.</p>