DISGUSTING AIRLINE SERVICE

In all the years I have travelled at being a pensioner I was mortified. I paid for am emergency seat. Did not happen. After paying 50 pounds to get to London City Airport to be told by ticket was invalid as I did not have a shengen visa considering I was in transit in Amsterdam for 1 hour onto Paris. After calls and eventually running out of airtime and no consideration from the staff I booked another flight from Heathrow to Paris. Had to rush and hop on hope of tubes up stairs, down stairs with a hip problem I arrived at Heathrow only to be told I was not booked at I hadn't paid after being told to pay at Heathrow. Attempt one to use my Amex told it was not working, then told come back tomorrow as we cannot put it through again. Gave them Std, bank card then told also useless knowing full well I had funds. Eventually Tarryn Mitchell le me use her phone and they said I was booked and must pay at Heathrow which I did via my Amex card, no problem only then to see that the same amount was taken off my std bank card, all of nearly R13000. Again in th wrong seat. I am out of pocket 50 pounds for the taxi cab R1350 for the sea booking R6800 double booking and the R6900 I had to pay. The airline has the responsibility to inform the traveller A. That they must pay extra for luggage, met 4 people who arrived at airport only to be told they had not paid for luggage B that even if you are in a country for 1 hour in the airport you need a via. And then to top it all the cracked by case even when being wrapped I plastic. Now I am being given the run around to get a refund. My question asked what if I did not have the funds, their answer well you would have to stay here and get funds from someone else. INSENSITIVE DISGUSTING TREATMENT. PLEASE DO NOT USE THIS AIRLINE AND SPREAD THIS FA AND WIDE. THATS WHAT I INTEND DOING. THERE WERE SEVEN PEOPLE BEHING ME WITH DAMAGES CASES. LUGGAGE TO 1 1/2 HRS TO COME OFF.