Avoid Air France - pity I can't give them 0 stars because that's what they deserve

Three times I booked via AF website but because I use a wheelchair I could not pay as their precious Sapphir time had to verify my chair information. You have to pay within 24 hours otherwise you lose your booking. Needless to say the precious Sapphir team did not contact me within 24 hours so I lost my booking - I repeated this twice with same result (including via travel agent). Till today no one from the precious Sapphir team contacted me. I ended up having to travel via a hub adding 8 hours to a 10 hour journey. Their social media Whatsapp team can't help so they are quite useless; their phone number just rings most of the time and when you do get through they can't help so they are quite useless too. As for the Sapphir team - just useless, period. Avoid Air France - they just don't care (judging from the other reviews also)