AirFrance avoids all accountability

We awoke on the morning of our immigration from South Africa to the UK to a notification that our overnight 19:50 flight has been rescheduled to a 3am flight. This impacted goodbyes with friends and added unneeded stress to an already stressful period in our lives. Imagine, leaving in the middle of the night on a Sunday and then still having a connecting flight.

On the AirFrance app we got a notification to say that we are entitled to compensation because our flight was cancelled/delayed/ modified, however we have not been able to make contact with AirFrance and although sending emails, attempting to fill in the claims form on their website and and completing post-flight surveys - they have not contacted us back to make this right and give us our due compensation.