AIR FRANCE COMPLIANT

I flew Air France and have arrived in Italy on the 1st July 2022. Flew from Johannesburg to Linate Milan. I am still waiting for my luggage. I have an air tag in my luggage and I can track its location to a hanger in CDG. I tried to call Air France call center and no answer. Two day ago I called the call center in Milan, an agent picked up the phone but as soon as he heard me asking about my luggage, he said and I quote "I cant hear you so call back" he put the phone down. They are quick to take the money but now all I want is my luggage to be returned to me. As much as I can understand there can be problems but this lack of communication and this inability to be able to get concrete answers out of Air France makes you feel as you count absolutely nothing as a customer. They were quick to take money, but when things go wrong there is no accountability and no customer protection. In addition my husband has a voucher issued to him from a flight that was cancelled due to Covid. He booked a flight recently on Air France and tried to use his voucher as part payment for his ticket only for the system not to recognize the voucher number... Air France are you guys kidding us? I am travelling again soon and after this incident I will not travel on them, not because my luggage did not arrive as that can happen, but for the fact that they are not communicating with the people that keep their brand in the sky.