Advice: Don't ever fly with Air France!

The one star is obligatory and maybe for the onboard food. Service with Air France is ridiculous and non-existent.

On 3 April 2023 our flight AF 995 from OR Tambo, Johannesburg to Charles de Gaulle, Paris was first delayed and after two hours cancelled due to technical problems, making it impossible to catch our connecting flight to Casablanca, Morocco. The only communication was an SMS informing us of the delay while still at the airport, but no mention of the cancellation, which we only became aware of when passengers started leaving the boarding gate. No communication about what happens next. We heard from another passenger that we had to download the Air France app and check on there, where we found that we were provisionally booked on flights the next day to Kinshasa (Congo), then Abidjan (Ivory Coast), Paris and then Morocco, flying right over Morocco to get to Paris only to fly back to Morocco. As we would already be missing the first day of our tour, we accepted it.

In Abidjan, the security staff did not know about us, and it took a lot of explaining, to rude people who did not understand English properly, why we were there. Arriving in Paris eventually, the boarding gate was changed three times, which forced us to go through the tedious security checks and suspicious looks every time. In Casablanca, we realized that my daughter's suitcase had not arrived. She had to go through our whole holiday and back without her belongings. Up until this date, she has not received her baggage, nor any feedback from Air France.

In trying to claim for our losses regarding the cancelled flight, I had to send our required information (including an authorization letter to authorize myself to share my own information with them - how ridiculous!) to them seven times, only to be told that, because our travel itinerary did not originate or end in Europe, we were not eligible for compensation. Why, in that case, they asked for our information seven times is beyond me.

There has been no effort from the airline to assist us and no feedback regarding my daughter's lost baggage. I see from other reviews that lost baggage and theft from baggage is a regular occurrence with this airline.

In their last email, where our claim was eventually declined, they had the audacity to state, "Despite this unfortunate experience, we hope to see you on board our flights again soon." There is no way I will ever travel with Air France again!