Iron Fault

Item: Aim Appliances
Rating: 1
Author: Maphoro S

I bought AIM Dry/Steam spray & surge iron Model AS19C from Pick n Pay Local, Polokwane on 2022-01-29 for R399.00 & on Friday, 2023-02-10 I went to the store as my iron stopped working the very sameday. At the store, the management told me the 1 year store warranty has expired & only left with the supplier warranty which is TAKEAIM. I left my iron with the receipt and they were handed to the guy who works with fault appliances in the store. They told me they gonna call me & inform me about the progress. To my suprise, I never heard anything from them until the beggining of May 2023 when I enquired at the store about the progress of the Iron fault, they told me they don't find my receipt(meaning it's lost) & they don't even know if my iron has been sent to TAKEAIM or not. I told them to find whatever it takes to give me back my refund or replacement. To this date, 2023-07-29, I never heard or receive any call about my iron. Please assist on this matter because I'm afraid to buy any product from PicknPay even if they placed it on SALE. Their service becomes a burden to me... they must replace my iron cos my receipt is under the 2 year warranty as it states on the box

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Replies (1)

Maphoro S's updateReviewer Update

28 Jul 2023, 23:48

I bought AIM Dry/Steam spray & surge iron Model AS19C from Pick n Pay Local, Polokwane on 2022-01-29 for R399.00 & on Friday, 2023-02-10 I went to the store as my iron stopped working the very sameday. At the store, the management told me the 1 year store warranty has expired & only left with the supplier warranty which is TAKEAIM. I left my iron with the receipt and they were handed to the guy who works with fault appliances in the store. They told me they gonna call me & inform me about the progress. To my suprise, I never heard anything from them until the beggining of May 2023 when I enquired at the store about the progress of the Iron fault, they told me they don't find my receipt(meaning it's lost) & they don't even know if my iron has been sent to TAKEAIM or not. I told them to find whatever it takes to give me back my refund or replacement. To this date, 2023-07-29, I never heard or receive any call about my iron. Please assist on this matter because I'm afraid to buy any product from PicknPay even if they placed it on SALE.
Their service becomes a burden to me... they must replace my iron cos my receipt is under the 2 year warranty as it states on the box

Maphoro S's update28 Jul 2023, 23:48

Reviewer Update

I bought AIM Dry/Steam spray & surge iron Model AS19C from Pick n Pay Local, Polokwane on 2022-01-29 for R399.00 & on Friday, 2023-02-10 I went to the store as my iron stopped working the very sameday. At the store, the management told me the 1 year store warranty has expired & only left with the supplier warranty which is TAKEAIM. I left my iron with the receipt and they were handed to the guy who works with fault appliances in the store. They told me they gonna call me & inform me about the progress. To my suprise, I never heard anything from them until the beggining of May 2023 when I enquired at the store about the progress of the Iron fault, they told me they don't find my receipt(meaning it's lost) & they don't even know if my iron has been sent to TAKEAIM or not. I told them to find whatever it takes to give me back my refund or replacement. To this date, 2023-07-29, I never heard or receive any call about my iron. Please assist on this matter because I'm afraid to buy any product from PicknPay even if they placed it on SALE.
Their service becomes a burden to me... they must replace my iron cos my receipt is under the 2 year warranty as it states on the box