FULL REFUND FROM AIM APPLIANCES FOR UNSAFE GAS HEATER.

On the 5th of August 2023 I bought a gas Heater (AIM brand) for my partner. and I left for business purposes. she is based in Alberton (sky city). Unfortunately, the heater started giving issues it will only be on for 20 min and then switch off and it won't restart when trying to switch it back on. The gas was checked and tried on a gas stove and was working perfectly. My partner at that time could not return the device in time due to being booked off from having a operation prior. So when she was able to take the heater back for a refund due to not being happy with the AIM brand. My partner phoned in before taking the device back to the store. When phoning in she spoke to Paulina Duiker (information desk clerk) who said she will get her refund upon returning the device. upon arriving at the Woodmead PNP yesterday she was told that she will not get the refund by the store manager Kenny Langa instead the device will be sent in for repairs. She tried to explain that she does not want the brand anymore, but the manager refused and disputed all information that was given by Paulina from the information desk. Paulina left my partner unattended after making her drive 40km to the store to return the device and get the refund as discussed over the phone. The store manager only started helping her to complete the repair documentation at 15:45.

We do not want the device repaired as it Helds a safety issue to us with a small baby in the house. We want our refund of R1899.99 to go and buy a better brand. Please attend to the information clerk as she provided my partner with false information resulting in my partner traveling 40km for no reason in the rain. Please also attend to you Store manager Kenny Langa as he has his customer service management are extremely poor. My partner made the purchase slip available with instruction that she does not want this product and prefers a refund which was immediately disputed by Kenny showing no sympathy.

How can we be treated in such a manner that we got the item for free.

AIM, how dare you sell unreliable, not safe gas appliances when we have kids!!!! I want a FULL REFUND on this appliance and my partners Petrol money for this trip as your distributor could not meet their promises. I do not want a replacement model as I have lost all trust in your product.