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Cathrine T

1 reviews | Active since Jul 2016

16 Sept 2019, 13:42

YOUR COMPANY SHOULD BE SUED FOR *****, REPORTING TO THE POLICE

AIG should taken up for *****, they deduct a debit order which is meant to be cancelled, taking my bank account into a negative, they were emailed with the cancellations and even acknowledge the e-mails. there i am cancelling the last policy with them and i want my money back, i also want my bank charges plus debit order fees returned. THIS I *****.

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Replies (3)
AIG South Africa Limited
AIG South Africa Limited's reply16 Sept 2019, 13:50
Official
Dear Cathrine Thomas

We acknowledge receipt of your review and sincerely apologize again for the frustration you are experiencing. One of our consultants will be in contact with you shortly. 

I can assure you that the matter will be thoroughly investigated and feedback provided. 
Kind regards, 

Customer Resolutions Team 
AIG South Africa Limited
AIG South Africa Limited's reply16 Sept 2019, 14:01
Official
Good day Cathrine Thomas

 Please note that we are trying to contact you on the contact number provided to no avail.

In order to assist you we would need to know your Policy Number as we are unable to locate a policy with the information provided. 

The reference number on your debit order would be the Policy Number.

If you could please reply to this response with that information it would be greatly appreciated.

Customer Resolutions Team 
AIG South Africa Limited
AIG South Africa Limited's reply16 Sept 2019, 15:22
Official
Dear Mrs. Thomas

Thank you for taking my call earlier.

Please note that a formal complaint has been logged regarding this matter as per acknowledgement letter sent earlier.

Our complaint handler will be in contact with you shortly.

Customer Resolutions Team