you must always follow up, no value for customers

I submitted a claim on the 29th of Jan 2015, their policy says 14 days for claims, I called only to find out after being on the phone for 15 min, there are outstanding docs needed, so its my responsibility to call to find this out after the claim must be paid. they call 20 times a day for a sale, and never when the sale should produce what it promised<br> ***ZA - <br> ***ZA - <br> ***ZA - <br> 3 claim numbers received today, and I must await a call, how pathetic