1 reviews | Active since Jul 2019
WORST! WORST! Company EVER! and worst CUSTOMER service!
WORST! WORST! Company EVER! and worst CUSTOMER service!
Years ago i took out a policy with AIG. Years later i cancelled the policy due to personal reasons. Lately i've been noticing that there was an amount going off my bank account (a debit order). When i checked with my bank, they informed me it was AIG. I was shocked as i did cancel the policy and i do not check my bank account every month.
I called them this morning enquiring why, what where etc. but i was informed that according to them the policy is still active and that they can pull the recording on where i agreed on taking the policy. I told the lady, Hazel Weideman that i know i took the policy, but what she is not getting is that i cancelled it, so getting the recording where i agreed to the policy wouldnt help as i admit taking it.
So anyway to make a long story short, the lady said she needs to speak to her supervisor and she will call me back. Eventually she called me back and informed me that according to their records the policy lapsed in 2014, which means there was not funds in my account. I disagree with the no money thing, as i am sure it was when i cancelled the policy. I have no record of the cancellation as i am not with the same employer that i have been in 2014, and also we relocated in the meantime, so ive lost all communication via emails.
The lady then informed me that she can see that the policy was re-instated in 2017. So i requested her and AIG to give me the recording for the re-reinstatement. I want to know who re-instated the policy and i want to hear if it was my voice on the recording as i cannot recall re-instating the policy. She told me the person who re-instated the policy was Mr Rajee Mungroo. She then told me she will request the reinstatement recording, but she cannot give me a timeline. I asked her if it will take a week, a month or years and she confirmed she cannot tell me as she only works there and she doesn't know how long it will take and that there are lots of other clients with queries too. Luckily the conversation of this morning is recorded, as she stated when she called me that all calls are recorded. I asked her then if i could speak to the Supervisor, and she said she will log a dispute and ask the Supervisor Mr Titus Lewela to call me as he is not there at the moment.
So i told her again to cancel the policy immediately, only to hear that they require a 30 day notice and that another amount will be taking off my account.
AIG! you are **********! *******! *********** STAFF! *****! You have taken my money without me knowing and now you want to take more!!!! And your *********** staff cannot help me as there are other clients with queries too. How important are your clients then.
Lets see who will call me back and how long i will wait for the reinstatement recording. Hazel Weideman? Titus Lewela? Rajee Mongroo?
Contact details of customer care number i called *** AEGIS
Customer Resolutions Team
Customer Resolutions Team
So up until today 17.07.19 i absolutely received no help nor the recordings of where the policy was reinstated, however i received numerous telephone calls from Titus assuring me that they are looking for the recording and then again that they have sent the recording. The next call was to ask if i received the recording of which i obviously answered no, because there were no recording. I also received some phone calls (not so friendly consultants) who informed me that my policy will be cancelled with immediate effect and that email was sent to me immediately. Complaint was done on 3 July 2019 and email of cancellation of email was received on the 8th of July. They can cancel policies very quickly but they cannot find the recordings of the re-instatement. My question still is, i have been paying for this policy which i thought was cancelled, then got re-instated, still not sure by whom, still waiting for recording, and no one can give me any explanation of what, where, who or how. I want my money back!
On the 9th of July i received the below email:
Up to now, i still have not received an email with the link to the so called BOX website.
Really AIG, this is ridiculous, and it is daily light ******* and *****!!!!!
So up until today 17.07.19 i absolutely received no help nor the recordings of where the policy was reinstated, however i received numerous telephone calls from Titus assuring me that they are looking for the recording and then again that they have sent the recording. The next call was to ask if i received the recording of which i obviously answered no, because there were no recording. I also received some phone calls (not so friendly consultants) who informed me that my policy will be cancelled with immediate effect and that email was sent to me immediately. Complaint was done on 3 July 2019 and email of cancellation of email was received on the 8th of July. They can cancel policies very quickly but they cannot find the recordings of the re-instatement. My question still is, i have been paying for this policy which i thought was cancelled, then got re-instated, still not sure by whom, still waiting for recording, and no one can give me any explanation of what, where, who or how. I want my money back!
On the 9th of July i received the below email:
Up to now, i still have not received an email with the link to the so called BOX website.
Really AIG, this is ridiculous, and it is daily light ******* and *****!!!!!
Should you require any additional assistance, please do not hesitate in contacting us.
Kind Regards,
Should you require any additional assistance, please do not hesitate in contacting us.
Kind Regards,