Worst treatment should rather burn property down

Item: AIG South Africa Limited
Rating: 1
Author: Philip R

I have insurance for my house due to countrywide loadshedding I suffered damage and loss now 2 weeks later managers lie to u no phonecalls no mails lie on lie and bad treatment I dont think they need our buisness I want to burn my house down and die maybe they will care then

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Replies (3)

AIG South Africa Limited's replyOfficial

17 Apr 2019, 14:42

Dear Mr. Van Rensburg

We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.

I can assure you that the matter will be thoroughly investigated and feedback provided.

Kind regards,

Customer Resolutions Team

AIG South Africa Limited's reply17 Apr 2019, 14:42

Official

Dear Mr. Van Rensburg

We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.

I can assure you that the matter will be thoroughly investigated and feedback provided.

Kind regards,

Customer Resolutions Team

AIG South Africa Limited's replyOfficial

17 Apr 2019, 15:21

Dear Mr. Van Rensburg

Thank you for taking our call earlier.

Kindly note that a formal complaint will be logged in this regard and a full investigation will be undertaken with the aim of acquiring the reason for delayed payment.

Kind regards,
Customer Resolutions Team

AIG South Africa Limited's reply17 Apr 2019, 15:21

Official

AIG South Africa Limited's replyOfficial

17 Apr 2019, 16:27

Dear Mr. Van Rensburg

Please note that a formal complaint has been logged regarding the delayed payement on your claim
Complaint Case Number: GCS-151380.
We have escalated your complaint to the claims manager and they will be contacting you shortly.
Kind regards
Customer Resolutions Team

AIG South Africa Limited's reply17 Apr 2019, 16:27

Official