MW
Monica W
1 reviews | Active since Apr 2017
13 Dec 2018, 11:49
WORST SERVICE EVER AIG
WORST SERVICE EVER. STRUGGLING 9 MONTHS NOW TO SORT OUT A POLICY CLAIM AND TO DATE IT IS STILL NOT RESOLVED. I AM SPEAKING TO THE MOST INCOMPETANT STAFF EVER!!! DID THEY ACTUALLY GRADUATED?? CANT SPELL AND CAN NOT RECORD POLICY NUMBERS. SPENDING HOURS ON THE PHONE TO RESOLVE THIS MATTER AND HOLDING AGES TO SPEAK TO HAYZEL AS A CLAIMS MANAGER. YOUR WELCOME MESSAGE SAYS "HIGHLY QUALIFIED STAFF" YOU NEED TO RECTIFY THAT AS HIGHLY INCOMPETANT STAFF"
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Replies (3)
AIG South Africa Limited's replyOfficial
13 Dec 2018, 11:58Dear Monica
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply13 Dec 2018, 11:58
Official
Dear Monica
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
MW
Monica W's updateReviewer Update
13 Dec 2018, 12:00This will also probably happen in 2019 or maybe 2020 seeing that I am struggling since March 2018!!!!
MW
Monica W's update13 Dec 2018, 12:00
Reviewer Update
This will also probably happen in 2019 or maybe 2020 seeing that I am struggling since March 2018!!!!
AIG South Africa Limited's replyOfficial
13 Dec 2018, 12:18Dear Monica
Kindly note that our customer resolutions consultant has been attempting to make contact with you for more information regarding your concerns. We will be trying to make contact every half hour for more information in this regard.
Kind regards,
Customer Resolutions Team
Kindly note that our customer resolutions consultant has been attempting to make contact with you for more information regarding your concerns. We will be trying to make contact every half hour for more information in this regard.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply13 Dec 2018, 12:18
Official
Dear Monica
Kindly note that our customer resolutions consultant has been attempting to make contact with you for more information regarding your concerns. We will be trying to make contact every half hour for more information in this regard.
Kind regards,
Customer Resolutions Team
Kindly note that our customer resolutions consultant has been attempting to make contact with you for more information regarding your concerns. We will be trying to make contact every half hour for more information in this regard.
Kind regards,
Customer Resolutions Team