Worst service EVER

I have been a client of AIG for more than 6 years now. In 2013 when my husband fell ill, we received the best service from them every time we claimed on the hospital cash back claim. This was the reason I decided to continue with a new policy after he passed away. BIGGEST MISTAKE OF MY LIFE. When the policy had to be taken out, the service was prompt, but now when it comes to claiming, I dont get feedback from anyone. I lodged three claims during beginning of December 2015 and to date I have not even received a claim number yet. I have a fourth claim that I need to submit but I dont get any help from the call centre. And there is no one person that you can contact, you have to work through the call centre. I am on the verge of cancelling my policies and I would never again encourage anyone to make use of AIG.