LD
Lee-Anne Deonarain
1 reviews | Active since Apr 2014
06 Nov 2019, 14:19
Worst insurance company - Bunch of ********?
AIG is the worst insurance company to deal with. After requesting I go get a quote, I was told that an assessor needs to see the car. The assessor has submitted the report and Roger told me that it is with Wessel from 3rd party claims. He was meant to contact me yesterday but I have still not received any response. I have to keep following and there never seems to be any progress. Is this some sort of tactic to delay claims?
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Replies (5)0
Replies (5)
AIG South Africa Limited's replyOfficial
06 Nov 2019, 15:01Dear Lee-Ann D
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party Claim Process.
One of our consultants will be in contact with you shortly.
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party Claim Process.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply06 Nov 2019, 15:01
Official
Dear Lee-Ann D
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party Claim Process.
One of our consultants will be in contact with you shortly.
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing with our Third Party Claim Process.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
LD
Lee-Anne Deonarain's updateReviewer Update
14 Nov 2019, 08:03I have still not received feedback on the "investigation". Documentation that was sent through 3 months ago was not reviewed and now it's an issue. Now that I've laid a complaint, I receive legal jargon communication with no explanation so you don't receive improved customer service, just ************ tactics. And still no response on my email sent yesterday.
LD
Lee-Anne Deonarain's update14 Nov 2019, 08:03
Reviewer Update
I have still not received feedback on the "investigation". Documentation that was sent through 3 months ago was not reviewed and now it's an issue. Now that I've laid a complaint, I receive legal jargon communication with no explanation so you don't receive improved customer service, just ************ tactics. And still no response on my email sent yesterday.
AIG South Africa Limited's replyOfficial
14 Nov 2019, 12:54Dear Lee-Ann D
We acknowledge receipt of your review and sincerely apologize for the frustration you are currently experiencing with our Third Party Claim Process.
Our response will follow in due course.
Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and sincerely apologize for the frustration you are currently experiencing with our Third Party Claim Process.
Our response will follow in due course.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply14 Nov 2019, 12:54
Official
Dear Lee-Ann D
We acknowledge receipt of your review and sincerely apologize for the frustration you are currently experiencing with our Third Party Claim Process.
Our response will follow in due course.
Kind regards,
Customer Resolutions Team
We acknowledge receipt of your review and sincerely apologize for the frustration you are currently experiencing with our Third Party Claim Process.
Our response will follow in due course.
Kind regards,
Customer Resolutions Team
LD
Lee-Anne Deonarain's updateReviewer Update
26 Nov 2019, 12:53I still have not received feedback on the payment date from Trishen. People do not respond to emails, I have to keep following up. The accident was on the 2nd August and the claim is still not finalised.
LD
Lee-Anne Deonarain's update26 Nov 2019, 12:53
Reviewer Update
I still have not received feedback on the payment date from Trishen. People do not respond to emails, I have to keep following up. The accident was on the 2nd August and the claim is still not finalised.
AIG South Africa Limited's replyOfficial
26 Nov 2019, 15:46Dear Lee-Ann D
We acknowledge receipt of your review and we sincerely apologize for the frustration our Third Party Claims Process has caused during this time.
Please do be patient with us during this time as feedback will be provided soon.
We acknowledge receipt of your review and we sincerely apologize for the frustration our Third Party Claims Process has caused during this time.
Please do be patient with us during this time as feedback will be provided soon.
Kind regards,
Customer Resolutions Team
Customer Resolutions Team
AIG South Africa Limited's reply26 Nov 2019, 15:46
Official
Dear Lee-Ann D
We acknowledge receipt of your review and we sincerely apologize for the frustration our Third Party Claims Process has caused during this time.
Please do be patient with us during this time as feedback will be provided soon.
We acknowledge receipt of your review and we sincerely apologize for the frustration our Third Party Claims Process has caused during this time.
Please do be patient with us during this time as feedback will be provided soon.
Kind regards,
Customer Resolutions Team
Customer Resolutions Team