Very slow in settling hospital claims

Item: AIG South Africa Limited
Rating: 2
Author: Joey T

My mother was admitted to Sunward Park Hospital on the 9th November 2014 and discharged on the 27th November 2014. From the 9th Nov 2014 until the 17th Nov 2014 she spent in ICU and from the 18th Nov 2014 to the 27th Nov 2014 she was in a general ward. AIG settled the Hospital Claim only from the 9th Nov 2014 until the 17th Nov 2014. My father and I have called them a number of times, to date no response as to when they will be settling the outstanding balance. Their service is extremely poor.

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Replies (1)

AIG South Africa Limited's replyOfficial

10 Feb 2015, 08:28

Hello JoeyTB123,

Good day Mr. Joey Trahms,

We acknowledge receipt of your complaint.

We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
10 Queens Rd, Parktown Johannesburg South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

www.AIG.com

AIG South Africa Limited's reply10 Feb 2015, 08:28

Official