1 reviews | Active since Sept 2016

20 Sept 2016, 18:53

Very bad service and mis information

<p>We are struggling to get payout on my mothers death after she died suddenly because of lung infection within 3 days. According to knowlege my mother told me long before her death that if she dies her life is covered. Now we want to claim but aig tells us she was only covered for accidental death. How can that be that they gave my mother such a cover and she was 68 years old</p>

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Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply21 Sept 2016, 06:45
Official

We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
Sandown Mews, 88 Stella Road, Sandown, South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

www.AIG.com

AIG South Africa Limited
AIG South Africa Limited's reply21 Sept 2016, 06:46
Official

We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
Sandown Mews, 88 Stella Road, Sandown, South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

www.AIG.com