DR
David R
1 reviews | Active since Oct 2018
04 May 2019, 11:47
UNFAIR BUSINESS PRACTICES
My car was bumped while parked by one of their clients in November 2018. Have send everything and signed everything but upto now no payment of the claim made. Their Representative by the nane Dennis Masenya lies to me each and everytime. I have recordings denying the things he said and seeing my emails. Im so dissapointed.
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Replies (3)0
Replies (3)
AIG South Africa Limited's replyOfficial
06 May 2019, 07:24Dear Mr. David Royal
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply06 May 2019, 07:24
Official
Dear Mr. David Royal
We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
06 May 2019, 09:23Good day Mr. David Royal
Thank you for taking my call earlier.
Kindly note that a formal complaint has been logged regarding your Third Party Claim.
The claim reference number is GCS-152350.
Our Third Party Claims Team will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team.
Thank you for taking my call earlier.
Kindly note that a formal complaint has been logged regarding your Third Party Claim.
The claim reference number is GCS-152350.
Our Third Party Claims Team will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team.
AIG South Africa Limited's reply06 May 2019, 09:23
Official
Good day Mr. David Royal
Thank you for taking my call earlier.
Kindly note that a formal complaint has been logged regarding your Third Party Claim.
The claim reference number is GCS-152350.
Our Third Party Claims Team will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team.
Thank you for taking my call earlier.
Kindly note that a formal complaint has been logged regarding your Third Party Claim.
The claim reference number is GCS-152350.
Our Third Party Claims Team will be in contact with you shortly.
Kind Regards,
Customer Resolutions Team.
AIG South Africa Limited's replyOfficial
06 May 2019, 12:56Good day Mr. David Royal
Please note that according to our system , payment was done on the 3rd of May however due to the week-end the payment might only reflect today or tomorrow.
Please note that according to our system , payment was done on the 3rd of May however due to the week-end the payment might only reflect today or tomorrow.
Please check tomorrow morning and advise in order for us to query same with our Bank.
Kind regards,
Customer Resolutions Team
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply06 May 2019, 12:56
Official
Good day Mr. David Royal
Please note that according to our system , payment was done on the 3rd of May however due to the week-end the payment might only reflect today or tomorrow.
Please note that according to our system , payment was done on the 3rd of May however due to the week-end the payment might only reflect today or tomorrow.
Please check tomorrow morning and advise in order for us to query same with our Bank.
Kind regards,
Customer Resolutions Team
Kind regards,
Customer Resolutions Team