SW
Suzette W
1 reviews | Active since Feb 2013
05 Oct 2023, 13:47
Unauthorized premies
My mother's policy expired on her 85th birthday. After several calls AIG is still taking monthly premies from her account. After 7 months of trying to stop premies on an expired policy, AIG still continue to take unauthorised funds from a senior citizen bank account. Better to stay clear of this company.
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AIG South Africa Limited's replyOfficial
05 Oct 2023, 14:47 Dear Suzette
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
Email address: ***
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
Email address: ***
AIG South Africa Limited's reply05 Oct 2023, 14:47
Official
Dear Suzette
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
Email address: ***
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
Email address: ***
SW
Suzette W's updateReviewer Update
06 Oct 2023, 12:28Thank you AIG for your prompt attention to resolve this matter within 24 hours.
SW
Suzette W's update06 Oct 2023, 12:28
Reviewer Update
Thank you AIG for your prompt attention to resolve this matter within 24 hours.