Total lack of customer service

AIG mission statement is to provide exceptional service to it clients, what a joke. I have been for over a month trying to get assistance on a simple claim and no one seems to be able to assist. I have to continuously follow up with the call center and then promised that all will be sorted out, but that is just a lie. I have taken out travel insurance and need to put in a claim, and its shocking that no one is able to assist. My worst fear is what if I had a medical emergency when travelling overseas and had to get this sort of service from AIG, I would have probably had to pay for medical expenses my self, or worse, ended up dead at the lack of service your company provides.