NM
Nomsa M

1 reviews | Active since Oct 2015

19 Dec 2024, 12:16

They will deny and delay and defend their lies. NO PAYOUT, NO CUSTOMER SUPPORT

AIG and standard bank never miss debiting our accounts but dont want to pay out. If you think of taking out any insurance plans with these two let me paint you a picture. They will delay the payout which you pay for, they will deny your insured payout and they will defend their lies, if theres any hope in this world cancel your policies with them now.

They will give you the run around even after submitting all the tequired documents. My mom was hospitalized and has hospital cover with Standard bank and AIG and they dont want to pay out. I take pleasure in writing these type of reviews because it comes from personal experience and not hear say. The experience is horible from their online request its horrible. Fix it AIG and satndard bank

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply19 Dec 2024, 14:54
Official
 
Dear  Nomsa,

We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns. 

Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction 

Kind regards, 

Customer Resolutions Team 
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