MP
Mpho P

1 reviews | Active since Feb 2017

22 May 2017, 14:56

The worst service ever

<p>i made a third party claim on the 22 march 2017, about one of their clients that bumped my car while I was standing at the robot, their client even admitted to have been wrong, they then sent me an email with all the necessary documentation that I need to sent to them I then did that around the 5 April even did a follow up call to find out if all the documents where ok, I called a gentleman called Dhinesh Gopalakrishnan as I was advised that he is handling the claim no # ********** 88 and he informed that all my documents where ok nd that the claim has been submitted.</p> <p> </p> <p>2 weeks back on the 05/05/2017 I sent a follow up email to the same guy and he forwarded it to Ninette Davids who is supposedly handling the claim ryt nw bt however ever every email forwarded to that person doesn't get a reply, I then sent an email on the 22/05/2017 to dhinesh gopalakrishnan, who again forwarded the email to Ninetter who yet again did not reply... I'm getting really ****ed of by this and about to take it further as the accidentaly sent me an email that showed that they are busy with the policy holders claiming showing quotes and all but they are not working on my claim</p> <p> </p> <p>im gonna be taking further action against them has this is going to far now and I'm getting angry..</p>

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply22 May 2017, 15:03
Official

We confirm acknowledgement of your complaint and would like to apologise for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.