Terrible service by Tereso mashapa from AIG

The Driver of Bakkie registered to DANANNAS TRUCKING, drove into our church fence, causing considerable damage. DANANNAS TRUCKING referred us to their Insures AIG. All requested documents were submitted and a claim number issued - Danannas Trucking CC - AIG CLAIM NO: ***ZA- The dama.ge was on the 20th August. Despite regular request for an update, they keep requesting for the same docs we already send. Tereso, never respond to our mails, or we is out the office all the time. Danannas is a trucking company and has a fleet of vehicles on the road daily. AIG is definitely doing a dis service to their client. We will consider lodging a civil claim against Danannas for damages to our property.