Terrible service by Tereso mashapa from AIG

AIG has shown me the worst customer service I’ve ever experienced, and Thereso Mashapa is the main reason. He has been using delay tactics, ignoring communication, and dragging a simple claim even after Liquid Telecommunications provided the claim number and their driver admitted fault.

Instead of processing the claim, Thereso chooses to disappear, give no updates, and act completely unprofessional. His behaviour makes him a terrible representative for AIG and a bad salesperson overall.

AIG needs to fix this mess because this level of service is unacceptable and disrespectful to customers.