NC
Nicola C

1 reviews | Active since Jul 2015

29 Jun 2018, 07:53

Taking money after canceling my insurance!

It takes a lot of me to get to this point but taking two months debit orders off my account after I canceled my insurance is unacceptable!! Canceled last month after selling my car in the middle of the month and they still deducted off my account. I mailed to ask for my money back but no reply and today again it went of for a car that I don't own anymore!!

Phoning any helpline is useless as I just get told to email complaints. Wait weeks for a reply.

And to top all off during my time with AIG my premium went up by R100 each year and I have never claimed! I inquired and have not received any feedback.

Do me a favor and quit while your ahead. You are suppose to a service and I have received none of the above.

I would like my two months premium that is not owned to you back with no waiting period. Easy to take and it should be easy to give back.

Tired of insurance companies doing as they please with no repecutuons!!

And when you contact me I will be upset and disgruntled because I have kept good customer ethics up until now and did what was asked of me. Your turn to come to the plate.

R1000 might be nothing to you but for me it's money I need to live from.

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Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply29 Jun 2018, 08:47
Official

Dear Nicola

We acknowledge receipt of your complaint and sincerely apologise for the frustration you are experiencing. I can assure you that the matter will be thoroughly investigated and feedback provided.

Kind regards,

Adilla McCassim,

Customer Relations Team Leader

AIG South Africa Limited
AIG South Africa Limited's reply03 Jul 2018, 15:12
Official

Good day Nicola

We wish to inform you that your complaint has been resolved and a refund processed as confirmed by the Policy Services Team Leader.

We do apologise for the inconvenience this has caused. Please feel free to contact us with further questions and we will be happy to help.

Kind regards,

Customer Relations Team