Still waiting on excess refund

after my first review , i got some response but still no money. what blows my mind is again i needed to follow up. with them.. and after one person told me i should have gotten the money back the other saying they working in it.. an then being told it could take a few years to recover, since when? other insurance pay out within months after a claim... i suppose the only way i will get answers is coming here all the time... so i wait....