Short arm - long pockets

<p>I was promised a refund for a travel policy. "It will be refunded 5-7 working days." There's absoultely no reason why it shouldn't have been refunded immediately. After all, they manage to process payment of premiums the same day!</p> <p>One month later I am still waiting. 3 phone calls to customer servce centre and 2 emails to Customer Services and cc'd Feedback (we'd love to hear how we're doing") remain unanswered. All I can say is thank goodness I am not claiming! I'd hate to be lying in some hospital somewhere in the world and getting no response.</p>