PZ
Pamela Z
1 reviews | Active since Apr 2020
31 Jan 2023, 12:31
Query
My claim has not been resolved today, AIG IS BUSY WANTING DOCUMENTS WHICH I SUBMITTED, DOCTORS LETTER IS THERE ANS THE HOSPITAL ACCOUNTS DETAILS, ITS EITHER THEY WANT TO PAY THIS CLAIM OR NOT, IM REALY ANNOID TO BE TREATED IN THIS MANNER...
Complaint Case: GCS-502627 - HELLOPETER - Claim number: ***ZA (20.06.2022 - 30.06.2022)
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AIG South Africa Limited's replyOfficial
31 Jan 2023, 12:52Dear Pamela
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns. Claims have requested outstanding documents from you on the email dated 25 January 2023. Have you provided those documents to claims so that they may proceed with your claim? Kindly refer all your queries to claims and respond to the email that was sent to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Client Resolution Team
Client Resolution Team
AIG South Africa Limited's reply31 Jan 2023, 12:52
Official
Dear Pamela
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. One of our consultants will be in contact with you regarding your concerns. Claims have requested outstanding documents from you on the email dated 25 January 2023. Have you provided those documents to claims so that they may proceed with your claim? Kindly refer all your queries to claims and respond to the email that was sent to you.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Client Resolution Team
Client Resolution Team