GvdM
Gareth van der Merwe

1 reviews | Active since Jan 2013

05 Dec 2016, 09:51

Premium increase before anniversary date

<p>I have had my short term assurance with AIG since May 2016. Now 7 months later, I have received notice that i will be having a premium increase on the 1st of January 2017, which is 5 months before my anniversary date. I contacted AIG to ask them why, and was simply told that it was due to the number of claims they have had, but please remember that i have not claimed at all.</p> <p> </p> <p>This upsets me as how can I keep my insurance with them now? I can never be certain that I will only have an increase on my anniversary date, but it seems they may increase premiums whenever they need to.</p> <p> </p> <p>Very dissapointed and will be shopping around for quotes from other insurers.</p>

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Replies (1)
AIG South Africa Limited
AIG South Africa Limited's reply05 Dec 2016, 09:58
Official

Dear Gareth


We acknowledge receipt of your complaint.

We sincerely apologise for the frustration you are experiencing and assure you that the matter will be thoroughly investigated, whereupon feedback will be provided.

Kind Regards,

Customer Care Unit

Operations - Service Delivery Unit

AIG South Africa Limited
Sandown Mews, 88 Stella Road, Sandown, South Africa 2193

T: 086 111 601
F: ***

This email and all content are subject to the disclaimer

Compliance: www.aigcompliancehelpline.com

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