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chris C
1 reviews | Active since Sept 2016
03 Dec 2019, 18:33
poor tracking of policyholders
i complain 3 week back about that more the year back i summed claims snd u receive letters from AIG saying that my policy number is now long active..After my complain on Hello Peter they mail me saying that all my policy is active and i have to submit them all..Now Saturday i submit all 9 of them just to receive mail saying tjat they are not..So do j have to ask the ombudsman to help or will AIG sort this out..my id ***
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Replies (2)
AIG South Africa Limited's replyOfficial
04 Dec 2019, 07:24Dear Chris Coetzer
We acknowledge receipt of your review again and sincerely apologize for the frustration you are experiencing with our policy holder service department.
One of our consultants will be in contact with you shortly.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply04 Dec 2019, 07:24
Official
Dear Chris Coetzer
We acknowledge receipt of your review again and sincerely apologize for the frustration you are experiencing with our policy holder service department.
One of our consultants will be in contact with you shortly.
One of our consultants will be in contact with you shortly.
I can assure you that the matter will be thoroughly investigated and feedback provided.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
04 Dec 2019, 08:35Good day Chris Coetzer
Please note that we have been trying to reach you on the provided number but to no avail.
Kindly note that your complaint has been re-opened and our policy holder service department will be in touch with you as well as our claims department.
Kind regards,
Customer Resolutions Team
Please note that we have been trying to reach you on the provided number but to no avail.
Kindly note that your complaint has been re-opened and our policy holder service department will be in touch with you as well as our claims department.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply04 Dec 2019, 08:35
Official
Good day Chris Coetzer
Please note that we have been trying to reach you on the provided number but to no avail.
Kindly note that your complaint has been re-opened and our policy holder service department will be in touch with you as well as our claims department.
Kind regards,
Customer Resolutions Team
Please note that we have been trying to reach you on the provided number but to no avail.
Kindly note that your complaint has been re-opened and our policy holder service department will be in touch with you as well as our claims department.
Kind regards,
Customer Resolutions Team