Poor service.Ignoring emails and queries.This is frustrating and ridiculous.

On the 12th of March; an email from Simangele Mabaso; indicated that a hospital plan claim was approved and we should send the latest bank statement. After sending the statement Simangele confirmed receipt of the document. She then indicated that funds will reflect in 3 to 5 working days; and this was on the 15th February 2021. Today is the 2nd of March 2021.

The most annoying thing is I wrote to the AIG feedback department; Simangele Mabaso; Duran Fritz and the clams department. To my surprise; none of them responded. This was on the 25th of February 2021.

On the first of March 2021; I wrote to the AIG; complaints department. Even that department did not respond or acknowledge the complaint.

Now; if all these people ignore emails; what should one do? Then now; the option is to approach the Ombudsman and legal recourse for the resolution. For the past years the service of AIG; is not as it used to. It actually leaves a lot to be desired.

The email address I used to communicate with staff concerned was ***.

Kindly do something before I take further action. This resolution is long overdue.

The question is why should one fight or explore alternative options to have a query sorted?