Poor service delivery AIG

After I submitted all the required dockuments to AIG they still refuse to compensate me according to my policy dockument. My response to them follow below. Good day If you had a proper look at my claims you would have noticed that I submitted 4 claims. However the first claim I will except to be rejected because I didn’t spend 24 hours in hospital. Just so set the record straight. I was hospitalized during the following periods. 26 to 27 February 2020 Mooimed Hospital, 16 to 18 March 2020 Mooimed Hospital, 01 to 07 April 2020 Mediclinic and 24th April to 01 May 2020 Mooimed hospital. IF I read and understand your letter correct you are not going to pay out anything. My question still remain. What does the letter of motivation or the extend and content of the treatment had to do with the fact that I was hospitalized for 4 consecutive period since 26 February and 1st of May 2020 and proofed it by means of Hospital accounts. I also have proof that I submitted the report received from Mooimed Hospital as well as Mediclinic well in time. Refer to mails send • 11/05/2020 @ 13:08, Subject: RE: Claim Number /s : ***ZA/ ***ZA/ ***ZA 1ST REMINDER LETTER • 14/05/2020 @ 15:13, Subject: HOSPITAL CLAIM: MEMBER NR *** : JJ VAN ROOYEN : 2020/04/24 TO 2020/05/02 Why do I have a hospital plan when you made it impossible to claim when the occasion arise. I also checked the reviews of other complainants on Hellopeter and came to the conclusion that your company made it standard procedure to reject legitimate claims. I just want to stress it for record purposes that I Johannes Jacobus van Rooyen are not going to accept your rejection of my claims. I am also a policy holder of three policies with your company with policy nr’s ***, *** and *** and I want this policies to be cancelled with immediate effect and no further debit order SHALL be processed from my bank account. I am waiting for your response.