FS
Faieza S
1 reviews | Active since Mar 2021
02 Jul 2026, 14:06
Poor service
Have a Aig cash plan from Standard bank for many years. This is probably my 2nd claim for over a 10 year plus period. Was admitted to hospital in May 2026 and registered a claim 18June 2026. They have a 48hours claim register policy. 2 weeks later claim still not registered or on the system.
Helpful (0)
Replies (4)0
Replies (4)
AIG South Africa Limited's replyOfficial
02 Jul 2026, 14:39Dear Faieza Saal,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating your allegation and one of our agent will reach out to you for more details. We have already send your complaint to our claim registration team to trace your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. Should you have further concerns please do not hesitate to contact us.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. Should you have further concerns please do not hesitate to contact us.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***
AIG South Africa Limited's reply02 Jul 2026, 14:39
Official
Dear Faieza Saal,
We acknowledge receipt of your review and we sincerely apologize for the frustration you are experiencing with us. We are investigating your allegation and one of our agent will reach out to you for more details. We have already send your complaint to our claim registration team to trace your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. Should you have further concerns please do not hesitate to contact us.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction. Should you have further concerns please do not hesitate to contact us.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***
FS
Faieza S's updateReviewer Update
02 Jul 2026, 16:48Thank you. AIG customer services has reached out and is following up on complaint.
FS
Faieza S's update02 Jul 2026, 16:48
Reviewer Update
Thank you. AIG customer services has reached out and is following up on complaint.
FS
Faieza S's updateReviewer Update
12 Jul 2026, 18:43Good day.
After initial contact from AIG no further correspondence. There turn around time for complaints is 21 days. How is that efficient if the turn around time to load a claim is 48 hours.
After initial contact from AIG no further correspondence. There turn around time for complaints is 21 days. How is that efficient if the turn around time to load a claim is 48 hours.
FS
Faieza S's update12 Jul 2026, 18:43
Reviewer Update
Good day.
After initial contact from AIG no further correspondence. There turn around time for complaints is 21 days. How is that efficient if the turn around time to load a claim is 48 hours.
After initial contact from AIG no further correspondence. There turn around time for complaints is 21 days. How is that efficient if the turn around time to load a claim is 48 hours.
AIG South Africa Limited's replyOfficial
13 Jul 2026, 09:14Dear Faieza,
We have sent an email to update you on the progress of your of your claim and we did explain the challenges. Kindly liaise directly with our team so that they can provide feedback to you. Once again please send your correspondences through our email below.
We have sent an email to update you on the progress of your of your claim and we did explain the challenges. Kindly liaise directly with our team so that they can provide feedback to you. Once again please send your correspondences through our email below.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***
AIG South Africa Limited's reply13 Jul 2026, 09:14
Official
Dear Faieza,
We have sent an email to update you on the progress of your of your claim and we did explain the challenges. Kindly liaise directly with our team so that they can provide feedback to you. Once again please send your correspondences through our email below.
We have sent an email to update you on the progress of your of your claim and we did explain the challenges. Kindly liaise directly with our team so that they can provide feedback to you. Once again please send your correspondences through our email below.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited-Conduct and Customer Relations
*** or contact us on ***