cC
chris C
1 reviews | Active since Sept 2016
02 Apr 2020, 20:24
poor payment of claims
AFTER SUMMED MORE THEN 9 CLAIM FROM 2018 TILL NOW FEBRUARY 2020 JUST 1 HAS BEEN PAID AND THE LAST 7 K YOOK AIG TO THE OMBUDSMAN JUST BECAUSE THEY SAY THAT I DID NOT SUMMED ALL PAPERWORK AND NOW THE SAME STORY WAITING FOR THEM TO SORT OUT MY LAST CALIM..I DID STOP ALL DEBT ORDERS AND WILL NOT WANT TO BE PARTA OF THEM ANY MORE AFTER 15 YEARs...
IS THERE NO 1 IN AIG THAT WANT TO SORT OUT THIS PROBLEM ITS SAD TO SEE WHAT SERVICE YOU GET AFTER 10 YEARS....
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AIG South Africa Limited's replyOfficial
03 Apr 2020, 08:48Dear Chris C,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. As you have approached the Long Term Insurance Ombudsman regarding your concerns.
We will liaise directly with the Ombudsman to provide a resolution to your concerns. We do regret that the matter had to be escalated for you to obtain answers to your questions, however we are grateful for you taking the time to indicate the areas where you feel that we have not delivered on.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We will liaise directly with the Ombudsman to provide a resolution to your concerns. We do regret that the matter had to be escalated for you to obtain answers to your questions, however we are grateful for you taking the time to indicate the areas where you feel that we have not delivered on.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply03 Apr 2020, 08:48
Official
Dear Chris C,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. As you have approached the Long Term Insurance Ombudsman regarding your concerns.
We will liaise directly with the Ombudsman to provide a resolution to your concerns. We do regret that the matter had to be escalated for you to obtain answers to your questions, however we are grateful for you taking the time to indicate the areas where you feel that we have not delivered on.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We will liaise directly with the Ombudsman to provide a resolution to your concerns. We do regret that the matter had to be escalated for you to obtain answers to your questions, however we are grateful for you taking the time to indicate the areas where you feel that we have not delivered on.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team