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chris C

1 reviews | Active since Sept 2016

28 Oct 2019, 21:16

Poor acc holding

More than 6 mouth back I sent a letter to cancel all 3 my policy

After I when to hospital I sent them 3 claim form to claim..then they as per email say that all my policy is canceled

Nou after almost 8 months I see they still take all 3 premium of on my acc

And that after I was in hospital for more then 3 weeks...so what will i do claim. For that with will be problem reason i was not 3 week permanently in but separate

Will you pay me

0
Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply29 Oct 2019, 07:01
Official
Dear Chris Coetzer


We acknowledge receipt of your review and sincerely apologize for the frustration you are experiencing. One of our consultants will be in contact with you shortly. 

I can assure you that the matter will be thoroughly investigated and feedback provided. 

Kind regards, 

Customer Resolutions Team

AIG South Africa Limited
AIG South Africa Limited's reply29 Oct 2019, 09:40
Official
Dear Mr. Coetzer

Thank you for taking my call earlier.

Please note that a formal complaint has been logged as per acknowledgement letter sent earlier.

We are in the process of making further investigations regarding the status of your policies and will revert shortly.

Kind regards,

Customer Resolutions Team