pooooooor feed back of manager

AIG AIG DECEMBER 2019 ITS 2020 ALMOST END OF JANUARY AFTER 5 HELLO PETER COMPLAINS 2 time they ask me to sent all papers 10 time that the 2 person working with my papers asking me to resent all my paperwork after my clinical reports all and all was submitted still just 1 policy of R800 was paid and still 9 other that still need to be paid bo 1 is sorti g this out....DO I HAVE TO GO TO THE OMBUDSMAN YES OR NO..THEY'RE ACC ARE SO LOW IN STANDARD THAT DEBIT ORDER GO OF AND STILL THEY SAY NO IT DOESN'T WHAT DO I HAVE TO DO TO SORT OUT THIS..AND NOW I STILL HAVE TO GO FOR MY NECK