policy cancelled incorrectly, but account still active!

<p>Your letter dated 09/02/17 states that Elizabeth S Brown policy number ********** ********** has been cancelled as the Nedbank account is closed.</p> <p>I have advised you via email this is not correct and requested you to call my mom back, but you have not.</p> <p>I emailed a January nedbank statement, but this was not enough.<br />Tonight I emailed a screenshot of the last transactions that went through, as I get the smses on that account. The account is active.</p> <p>Urgently call my mom on ********** 686 Elizabeth Brown <br />Reinstate the debit order, and also put through the arears urgently.<br />If the above is not done, this will be taken to the complaint commission. </p> <p>Thanks!</p>