Policy *** - Poor service!!

Please check your records for a claim that I submitted for my mother-in-law, your client (a 78-year-old lady) a few months ago. The agent working on the claim is Loretta King, who you can never get hold of. She does not answer her phone or if you contact your call centre she is on sick leave. Apparently no one has access to the documentation, which I cannot believe and this is unacceptable. The documentation submitted for this claim should be on your record to view in the absence of the Claims Adjuster. She provided the 'Request for access to record of private body' form to me on 21/9/2017. Your client completed the form and faxed it to the fax number on Ms King's letter, ********** 298, on 5/10/2017. No response was received up to date. We are already months busy with this matter. Apparently on receipt of the faxed form AIG will request the hospital file so that the claim can be accessed. How far are you? Please urgently attend to this matter and provide us with feedback. Your client can be contacted on ********** 702 or ********** 789. From: Daughter in law: Danielle Janse van Rensburg on behalf of your client