PATHETIC SERVICES OF AIG HOSPITAL PLANS

Quite frankly there is very little good I can say about this company. When my husband had his stroke and I tried to get information from them, I was told they can only speak to the policy holder. What are they doing answering any calls if they don' t even know what a stroke is ??? After I got a letter from the affidavit from the police station, they finally gave me some info. After phoning for about three days (spending approximately 30 minutes on the phone each time, the claims manager promised ton come back to me. I am still waiting. Old Mutual finally got them to send the forms to me. Well, we took this policy out in 2008, never claimed, and we were now told to go and get 36-48 months medical history prior to the inception of this policy. All of these hospital plans promise the world, and no cares if any gets sick. What a load of crock. Why do they not inform you, that you need a detailed medical history, written up by your doctor and you must pay for it. Why can they not do all the follow ups if we give permission for the doctors and hospital to give them all the relevant information. Believe me, everyone should read all the fine print, because all these insure hospital plans are not worth the paper they are written on. I eventually got through to a very nice man named Amandla, who said somebody would be contacting me within 48 hours, STILL WAITING. LIKE I SAID ALL TALK NO ACTION