Pathetic Service

I have never been so disgusted. I still have not received any feedback from AIG. All I have been receiving is calls from ***, as soon as i answer the person drops the call.i honestly don't know what games AIG is playing. This is a funeral cover I have been paying for since 2017 with no claims. I regret the day I took out this cover. I have been calling AIG to follow up since they not providing me with any feedback. I spoke with a manager last week who promised someone will call me and that didn't happen. Yesterday I phoned in spoke with Londiwe Vilakazi, who said Rajiv or Bongekile Khoza (supervisor) will contact me and that still hasn't happened. I want feedback regarding my policy, I am slowly loosing my patience,I will never recommend anyone to take out insurance with this company. I have never received such bad service in my life, I'm disgusted. What a disappointment for something I've been paying for all these years.