Pathetic Service Claim Number _ ***ZA

<p>I logged a hospital cash back claim on Thursday 11th of August 2016 which took me nearly 45 minutes of holding to speak to a consultant! Shortly after I logged my claim I received an acknowledgement letter with my claim number and the claim adjusters details as well as a request to forward the required documentation. I sent the documents on Thursday evening and I got a mail stating that !y email was undelivered due to an incorrect email address. I also sent the documents to the general claims department which was successful but no response. I called first thing this morning only to find out that only 3 attachments were received instead of 4 but from my side 4 attachments were definitely emailed. However I did resend the email but once again failed to send it to the claims adjuster. I have tried to phone Fathul Fatima which is the adjuster on this claim but naturally cannot get hold of him and cannot leave a message for him due to his voicemail box being to full. This tells me that the adjuster does not return his calls. On the letter of acknowledgement is clearly states that the above mentioned adjuster can be contacted during week days from 8.30_5.00 which is utter ******* as there is no way to speak to this person. I cannot email him or call him. What makes things 10 times worse is after I have been advised that Fathul Fatima is unable to receive anymore voice messages there is an option to press 2 for assistance which I dialled and the response is I AM SORRY BUT THERE IS NOONE TO ASSIST YOU RIGHT NOW! and the call ends! I am sorry what business works like that. I want a response and I WANT to talk to the RELEVANT Person. My Premiums are taken on time so I expect the same when I claim! </p>