Pathetic Service

Appalling service, I was admitted to hospital for treatment of my condition as per every year, for the last couple of years. Submitted my claim just to be turned down based on exclusions on my policy (which has been paid every year prior to this time)

Trying to communicate to a so called claims handler is like pulling teeth, only when I escalated to the manager and complaints, I got replies..... pathetic

Now some doctor whom is a Claims Examiner says the certain condition is excluded in my policy.

Now why was this then paid previously? and if there was a change in my policy, where is the documentation?

I strongly and highly don't recommend AIG whatsoever.