Pathetic

I logged a complaint after AIG did not want to payout my deceased father' s claims Lerato Mapaletsebe was asissting me with the claims, she also told me that she will be assisting me with all 3 claims. I send in 2 claims whereby they only processed and paid out 1 claim, I asked her if I could send in the 3rd claim after the treating doctor and hospital needed to fill in the claim form cause we still had 90 days. I send in the 3rd claim to Lerato again and I got an email stating that all 3 claims were settled. So 12 days in hospital was never payed out. Now I am also told that I should put the claim in through customer services but how if according to her the claim is settled. This company is the reason why my dad got sick because they just cause stress and you have to fight constantly to get payouts after putting claims in. Pathetic!!