Pathetic Company!!

My partner and I went to Barcelona, Spain, for a well deserved holiday. We both have been saving and planning for this trip since September 2014. When we arrived in Barcelona, we've been pick pocket and our travel wallet was ******. Both passports, 1,500 Euros in cash, both our South African passports, two cellphones, my Virgin Money credit and my partners driver's licence.<br> called AIG (+***74 UK) at around 6pm that night. I spoke to a woman called Su. She advised me that they can't help and only \assit"with friends and family transferring money via WesternUnion. Why the **** do I have insurance for if I need to this myself? We were lost in a unknown country? I had to travel from Barcelona to Madrid which are 621km far to have app**** for an emergency document. Again"