CH
Charlene H
1 reviews | Active since Jun 2018
15 May 2020, 13:59
Pathetic administrative red tape to avoid paying claims!!!
Absolutely disgusted by the methods used by AIG to NOT PAY claims for someone that has been insured and paying premiums since 2002. My multiple requests for answers have gone ignored and instead all claims get sent to some black hole of a different department to ask for more and more and more documents. This is PATHETIC, surely claims administrators are able to pick up a phone and get confirmation from the hospital that someone was admitted for the reasons stated. Instead, the ask for complete files knowing that it incurs costs for the person sending in the claim.. next step would be the Ombudsman,
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Replies (2)
AIG South Africa Limited's replyOfficial
15 May 2020, 14:05Dear Charlene H,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
We do regret that the service you have received thus far was not up to your standard, however we are grateful for you taking the time to indicate the areas of development within our business frame work.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We do regret that the service you have received thus far was not up to your standard, however we are grateful for you taking the time to indicate the areas of development within our business frame work.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply15 May 2020, 14:05
Official
Dear Charlene H,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. One of our consultants will be in contact with you regarding your concerns.
We do regret that the service you have received thus far was not up to your standard, however we are grateful for you taking the time to indicate the areas of development within our business frame work.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
We do regret that the service you have received thus far was not up to your standard, however we are grateful for you taking the time to indicate the areas of development within our business frame work.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's replyOfficial
15 May 2020, 14:30 Dear Charlene H,
We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.
We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.
Kind regards,
Customer Resolutions Team
AIG South Africa Limited's reply15 May 2020, 14:30
Official
Dear Charlene H,
We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.
We have tried to contact you on your mobile number, however we were unsuccessful, we will send you a separate email shortly, outlining our next steps.
Kind regards,
Customer Resolutions Team