Pathetic

My Mom passed away recently and I submitted the claim on 16 March 2021. I contacted them on 24th March as received no response, just an acknowledgement that it was received. I was then told that the e-mail address I sent it to is incorrect, despite the fact that the e-mail address appears on their claim forms!! I received a call today to say they rejected the claim as it is apparently an accident policy. My Dad has been paying forever and a day on this policy and now that we need to claim they cannot pay out. I am so tired of being "conned" by these insurance companies as they get you to pay and when you claim there is always an issue. I would strongly advise anyone thinking of getting insurance with AIG. And thats besides the fact that when I called on 24th March, the consultant made a total of 4 errors and really had no clue what she was talking about, even when they called this morning they referred to the deceased as Mr and not Mrs - clueless I tell you!!!