PW
Pat W
1 reviews | Active since May 2013
16 Nov 2020, 11:43
NON PAYMENT DUE TO BTS CODE
To date we sent our letter to AIG ESCALATIONS, no response so we need to go to the OBUDSMAN
Helpful (0)
Replies (5)0
Replies (5)
AIG South Africa Limited's replyOfficial
16 Nov 2020, 13:01Dear Pat ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email detailing the required document needed to finalize your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards, Customer Resolutions Team
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email detailing the required document needed to finalize your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards, Customer Resolutions Team
AIG South Africa Limited's reply16 Nov 2020, 13:01
Official
Dear Pat ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email detailing the required document needed to finalize your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards, Customer Resolutions Team
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email detailing the required document needed to finalize your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
Kind regards, Customer Resolutions Team
PW
Pat W's updateReviewer Update
18 Nov 2020, 11:59Good morning
Referring to your reply i to date have no response from AIG.
DONT WORRY AIG DONT PAY.......
Please read your policies they change like weather, CLINIC do not have the same codes as HOSPITALS.
Referring to your reply i to date have no response from AIG.
DONT WORRY AIG DONT PAY.......
Please read your policies they change like weather, CLINIC do not have the same codes as HOSPITALS.
PW
Pat W's update18 Nov 2020, 11:59
Reviewer Update
Good morning
Referring to your reply i to date have no response from AIG.
DONT WORRY AIG DONT PAY.......
Please read your policies they change like weather, CLINIC do not have the same codes as HOSPITALS.
Referring to your reply i to date have no response from AIG.
DONT WORRY AIG DONT PAY.......
Please read your policies they change like weather, CLINIC do not have the same codes as HOSPITALS.
PW
Pat W's updateReviewer Update
19 Nov 2020, 10:11There is no email received from AIG SO PLEASE RESEND OR CONTACT
Sent forms to OBUDSMAN
Sent forms to OBUDSMAN
PW
Pat W's update19 Nov 2020, 10:11
Reviewer Update
There is no email received from AIG SO PLEASE RESEND OR CONTACT
Sent forms to OBUDSMAN
Sent forms to OBUDSMAN
AIG South Africa Limited's replyOfficial
19 Nov 2020, 14:31 Dear Pat ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email pertaining the required document needed to finalize your claim and we cannot waiver those documents to validate your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email pertaining the required document needed to finalize your claim and we cannot waiver those documents to validate your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
AIG South Africa Limited's reply19 Nov 2020, 14:31
Official
Dear Pat ,
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email pertaining the required document needed to finalize your claim and we cannot waiver those documents to validate your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
We acknowledge receipt of your review and we sincerely apologize for the frustration you experiencing with us. Please be advised that we have sent you an email pertaining the required document needed to finalize your claim and we cannot waiver those documents to validate your claim.
Kindly note that it is never our intention to treat our clients with anything except the highest regard. At AIG we take pride in ensuring our customers satisfaction.
PW
Pat W's updateReviewer Update
03 Dec 2020, 10:10AIG replying to my post requesting codes.
Codes were submitted but AIG was advised that the Midstream clinic does not use the codes
they use oncology code 96.4 and AIG expects the to use the code 38220 or 38221 for bone
marrow biopsy. The procedure was done the have all the report from the Laboratories and
Medstream oncology and AIG has all the forms completed by the doctor yet they will not accept this. So we will se what the OBUDSMAN says
Codes were submitted but AIG was advised that the Midstream clinic does not use the codes
they use oncology code 96.4 and AIG expects the to use the code 38220 or 38221 for bone
marrow biopsy. The procedure was done the have all the report from the Laboratories and
Medstream oncology and AIG has all the forms completed by the doctor yet they will not accept this. So we will se what the OBUDSMAN says
PW
Pat W's update03 Dec 2020, 10:10
Reviewer Update
AIG replying to my post requesting codes.
Codes were submitted but AIG was advised that the Midstream clinic does not use the codes
they use oncology code 96.4 and AIG expects the to use the code 38220 or 38221 for bone
marrow biopsy. The procedure was done the have all the report from the Laboratories and
Medstream oncology and AIG has all the forms completed by the doctor yet they will not accept this. So we will se what the OBUDSMAN says
Codes were submitted but AIG was advised that the Midstream clinic does not use the codes
they use oncology code 96.4 and AIG expects the to use the code 38220 or 38221 for bone
marrow biopsy. The procedure was done the have all the report from the Laboratories and
Medstream oncology and AIG has all the forms completed by the doctor yet they will not accept this. So we will se what the OBUDSMAN says