Non payment delay on third party claim

Poor service have a third party claim for my vehicle repair since 29 November 2018 have made several calls (15) and about the same amount of emails am always assured they will get back to me but to no avail it almost seems like they want me to forget about it every time there is a new excuse my next option will have to be the onbuts man am a pesioner followed their instructions and now they just do not bother to answer me wirst ever company to deal with