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steynle S

1 reviews | Active since Apr 2017

05 Apr 2017, 09:05

NO SERVICE

<p>Double debit orders are going of my account every month. No contract/policy rtecieved.</p> <p>Cannot get hold of this people via email, phone or website.</p> <p>I have send many emails to the various adresses I could find and they never ever reply. I have phoned about 20 tel numbers I could find and none is working.</p> <p>I have submitted a request for quote on the website in hopes that someone wioll contact me and yet no reply on that either.</p> <p>Think next step is to cancell debit orders and see if they then respond somehow.... as this is absolutely unacceptable service for the past 10 odd years. Does this company actually exist.</p>

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Replies (2)
AIG South Africa Limited
AIG South Africa Limited's reply05 Apr 2017, 09:20
Official

We confirm acknowledgement of your complaint and would like to apologies for any inconvenience caused.

Together with our business partners, we are working towards finding a solution to this issue. We trust that we will be able to resolve this matter to your satisfaction.

We would like to thank you for taking the time to bring this to our attention.

Customer Care Unit

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steynle S's update07 Apr 2017, 08:29
Reviewer Update

Thank you Cecilia Cheary for responding on my complaint and sorting out my policy etc.