No refunds for travel insurance after 2.5 months

(I know this is not the correct division within AIG - but rather refers to AIG travel insurance)<br> <br> I booked my AIG travel insurance through Emirates when booking my flight overseas. Subsequently my flight dates changed and I phoned AIG to change my travel insurance. I was informed that I had to cancel my current insurance policy and purchase another one - which I did. The funds for the new policy were taken from my account immediately and I was informed that the funds for the cancelled policy would be refunded within 5 to 7 working days.<br> <br> 3 weeks after this refund notification, I followed up to get an update of the progress of this refund. I was told that this had been escalated to head office and I would be informed in due course.<br> <br> A month later, I again followed up and was informed that there was a system error and my refund will be manually processed.<br> <br> Today (2 weeks later), I have had to contact your call centre for a third time to find out the progress.<br> <br> This is truly appalling. <br> <br> I wish to have my funds as well as the interest for 2 and a half months refunded with immediate effect.